Rise is dedicated to redefining the industry by providing simple reliability and an amazing top to bottom experience. All products are priced affordably and simply at whole dollar amounts including tax for a simplistic shopping experience. If for any reason your product does not completely satisfy you, we offer an easy no hassle return policy for all orders. Learn More: Our Story
Why Should I Shop Online?
By shopping online you are able to avoid the dreadful markups required to support a brick and mortar store. You have access to the best selection, at the best price 24 hours a day. You don’t have to drive to the store with your products arriving easily at your doorstep. Smoke smarter and happier by choosing to Begin Your Rise with the best online headshop. Shop Now
Do You Offer Discreet Shipping?
Of course. All orders will be placed in an unmarked brown package which will arrive at your doorstep. The package will be marked as shipped from ‘Rise inc.’ This is also how the transaction will appear on your bank/paypal statement.
What Payment Methods Are Accepted?
We process our standard transactions through the very respected Stripe Company which processes: Visa, MasterCard, AmericanExpress, Discover, and Apple Pay.
We also allow payment through PayPal.
Where Will Orders Be Shipped From?
Orders are shipped from San Antonio, Texas, 78249. Orders ordered after 2pm CST will be shipped the next day, all other orders will be shipped out the same day as it was ordered.
What If Something Breaks During Shipping?
It’s rare, but accidents can happen! Your complete satisfaction is our priority, if you receive your package and its not perfect let us know and we will make it right. Please be sure to submit the Form within 7 days of receiving your order. Contact Us
Are The Photos I See The Product I Will Receive?
Yes! The product you see is the exact one you will receive! Rise also only keeps products on the site that are in stock, so if you are seeing it it is available!
When Will My Package Arrive?
All orders will ship within one business day of the order being placed. Once the order is in the hands of the shipping provider a tracking number will be available through your account panel under "orders" Sign In
Do You Really Offer Free Shipping?
Yes! It’s not to good to be true, we offer FREE USPS First Class Shipping on all orders in the USA.
What Is the Knowledge Base?
The Knowledge Base is a collection of articles intended to help the reader learn something of benefit. If you are a novice smoker or a medical patient there is something for you View Collection
How Can I Contact You?
The hard-working staff at Rise have dedicated themselves to providing exceptional customer service and have quickly emerged as an industry leader. Rise provides fast, simple, and understandable outcomes on any and all issues - or we are also here just to say hello. Contact Us
What Shipping Methods Are There?
Rise offers two shipping options for orders shipped in the USA. Free Shipping with USPS First Class (3-5 days) and Expedited Shipping with USPS Priority Mail (2 days).
International Shipping is also offered for an additional fee.
Can I Track My Order?
Of course! Your tracking number will be enclosed in you order fulfillment email, but you can also find it anytime through your account. Sign In
Do We Offer Military Discounts?
We greatly appreciate your service and would love to offer you a military discount. Simply contact us with a picture of your ID and we will respond with a custom discount code to use on all future orders. Contact Us
When Will New Products Be Added To The Site?
Rise is a growing company with a constantly changing inventory. This means that if you see something you like, grab it while you can. If you cant find anything today, check back tomorrow to find exactly what you are looking for.
How Do I Use A Coupon Code?
On your checkout screen you will see your ‘Order Summary’ which will contain the contents of your order and the total amount currently due. Between these two items you will find a box marked ‘Promo’ here you can apply any promotional code. Checkout
What If I Need To Return My Product?
Rise has industry leading return policy’s made with your satisfaction in mind. We offer easy and simple return policy’s. Just be sure not to use your product before making sure you want to keep your product forever. Returns
Can I Cancel Or Edit My Order After It Being Placed?
If you need to cancel your order for whatever reason please contact us immediately. Most orders are packed and shipped immediately, so the sooner you let us know how we can help the better. Contact Us